Refund & Cancellation Policy

At Nature's Home, we stand behind the purity and quality of every jar we sell. This policy explains how cancellations, refunds, and returns are handled, ensuring a fair experience for our customers.

You may cancel your order under the following conditions:

• Cancellation requests must be made within 12 hours of placing the order
• Orders that have already been packed or dispatched cannot be cancelled
• To cancel, contact us on WhatsApp or email with your Booking ID

You are eligible for a refund or replacement if:

• The product received is damaged or leaking
• The wrong product was shipped
• The seal was tampered with at the time of delivery
• The order was cancelled before dispatch

Claims must be raised within 48 hours of delivery, accompanied by clear unboxing photos/videos showing the issue and the shipping label.

• Products that have been opened, used, or partially consumed
• Damage caused after delivery due to mishandling or improper storage
• Claims raised after 48 hours from delivery
• Change of mind or taste preferences (honey is a natural product with subtle variations)
• Orders where delivery was refused without valid reason

If you receive a damaged or incorrect product, please email us at yournatureshome@gmail.com with photos within 48 hours. After verification, we will arrange a free replacement or full refund — whichever you prefer.

Once your refund is approved after verification:

• Online Payments: Refunded to the original payment method within 5–7 business days.
• Cash on Delivery (COD): Refunded via UPI or bank transfer within 5–7 business days after sharing your account details.
• You will receive a confirmation on WhatsApp/email once the refund is initiated.

Note: Bank processing times may add 2–3 additional business days depending on your provider.

• Product must be unopened and in original packaging
• All seals, labels, and tags must be intact
• Return shipping is arranged by Nature's Home for eligible damaged/wrong orders
• We do not accept returns for self-initiated reasons (change of mind, taste, etc.)

To request a cancellation or refund:

• Email yournatureshome@gmail.com with your Booking ID
• WhatsApp us at +91 70753 81807 with unboxing photos/videos
• Our team will respond within 24 hours and guide you through the process

• Email: yournatureshome@gmail.com
• Phone: +91 70753 81807
• WhatsApp: +91 70753 81807